There are key metrics to use as an organization in measuring your performance. As a brief guide to monitoring and tracking progress in your organizational performance, review your activities and provide answers to the following questions in these categories:


  1. How do your customers view the organization and your product?
  2. What is the success rate of your value proposition?
  3. What is the ratio of customer retention to customer churn?

Innovation & Learning

  1. What is the rate of innovation and implementation of new ideas per team member?
  2. What is the implementation rate of solutions after conducting benchmark analysis?

Financial View

  1. What is your organisation’s growth margin and profitability?
  2. What is your financial projection and what strategies have you put in place towards achieving it?

Ask yourself thought provoking questions, so that you do not skip vital areas.